Knowing your Client
7:15 this morning.
My first grader is saying something as he is getting ready to go to school.
I get closer to hear.
“I think they are up there”
I am positive he refers to his siblings.
“No. They are waiting in the car. Put on your shoes... “ (Automatic mom reply).
He is crying now. Keeps repeating that they are there.
30 seconds later I got it. They, meaning the shoes, his shoes were upstairs. (Mind-reader is a mom superpower!).
Clarity in communication is imperative. What I sa…