Knowing your Client

7:15 this morning.

My first grader is saying something as he is getting ready to go to school.

I get closer to hear.

“I think they are up there”

I am positive he refers to his siblings. 

“No. They are waiting in the car. Put on your shoes... “ (Automatic mom reply).

He is crying now. Keeps repeating that they are there.

30 seconds later I got it. They, meaning the shoes, his shoes were upstairs. (Mind-reader is a mom superpower!).

Clarity in communication is imperative. What I sa…